TrustZ widgets are not showing on the storefront
If a TrustZ widget does not appear, check the feature's activation, theme integration, and display conditions.
TrustZ app embed or app block cannot be verified
If Verify or Verify now fails, check that the integration required by your feature has been configured and saved in the intended theme.
TrustZ incorrectly detects an Online Store 2.0 theme as a Vintage theme
If TrustZ displays a Vintage theme warning for a theme you believe supports Online Store 2.0, check the theme and the template involved before changing your setup.
Filters are not showing on collection pages
If TrustZ filters do not appear on a collection page, check Filter activation, the assigned filter tree, and your theme integration.
Search keeps loading without showing results
If TrustZ search stays in a loading state, check the search engine, the affected widget, and the app embed before testing again.
Product reviews or star ratings are not showing
The Review widget and Star rating have separate app blocks and activation toggles. Check the setup for each widget you want to display.
Reviews fail to import from a CSV file
If a review import fails, use the displayed error message to identify whether the issue is with the CSV file or individual review rows.
Rewards Upsell rewards are not applied
If the Rewards Upsell bar shows progress but the reward is missing, check the tier settings and the actual cart or checkout result.
Product tabs or accordions are not showing
If product tabs or accordions do not appear, check App Embed, feature activation, and the product description's formatting.
Facebook Pixel is not tracking
If Facebook Pixel does not record the expected activity, check activation, the Pixel ID, and the pages selected for tracking.