General Support Policy
This policy explains the support available to you during your TrustZ subscription, including what we can help with and which requests fall outside our support scope.
How to Enable App Embed and App Blocks in TrustZ
TrustZ features run on your storefront using App Embed (store-wide) or App Blocks (specific sections on a page).
Grant collaborator access to TrustZ Support
In some cases, TrustZ Support may need access to your Shopify admin to investigate a store-specific issue.
How does TrustZ create and manage free shipping discounts?
TrustZ automatically creates and manages free shipping discounts for the Free Shipping Goal feature using Shopify's official Discount API. Each discount generated by TrustZ follows the format TZ_xxxxxx, and the app handles the creation, update, and expiration of discounts automatically, ensuring that your free shipping campaigns remain synchronized with Shopify.
Import reviews using CSV
In this article, we will cover the process of importing reviews to TrustZ using a custom file, how to format your review data correctly, and how to troubleshoot common import errors to ensure a smooth process.
How to Find Your Facebook Pixel ID
Your Pixel ID is essential for tracking activities on your website and integrating with various apps.
Can I add custom trust badges or payment badges?
Yes. You can upload your own images instead of using only the badges available in TrustZ.
Does TrustZ support page builders?
TrustZ does not currently integrate with page builders such as PageFly, EComposer, or GemPages.
How does the heading selector work for product tabs?
The Heading selector tells TrustZ which heading level in your product description starts a new tab.