Does TrustZ have integration with any page builder (PageFly, EComposer, etc.)?
Unfortunately, our app does not yet integrate with any page builder. You can contact the page builder app to ask them for an official integration with us.
Does TrustZ support 1.0 (Vintage) Shopify theme?
At the moment, we do not support the Vintage (non-2.0) theme.
General Support Policy
This Support Policy describes how we provide our support service to you during your subscription. If you have any questions or do not agree with any points, please do not hesitate to contact us via our email.
How can I add widgets into my Cart Drawer?
Adding widgets to the Cart drawer can enhance the functionality and aesthetics of your Shopify store, providing a seamless shopping experience for your customers. However, it's important to note that Cart drawers are not standard in Shopify and are typically customized by themes.
How can I determine if the theme I am using is version 1.0 or 2.0?
Please help to go to Online Store > Themes > click Actions > Edit code.
How to cancel/quit/terminate/pause TrustZ subscription?
A TrustZ subscription gets canceled once you uninstall the app through Shopify, or close down your e-store manually. Our support team can not cancel the app for you as mentioned in the Support Policy.
How to create Product tab?
Question: I just dont know how to use it based on the instructions given, about product tab 5.
How to Ensure Smooth Communication with Support
In today's digital age, efficient communication is key to resolving issues swiftly and providing exceptional customer support. However, one common hiccup that can impede this process is the use of incorrect email addresses when reaching out for assistance. This seemingly small oversight can lead to frustration on both ends, as customers eagerly await responses that never arrive, and support teams struggle to deliver solutions.
How to Find Your Facebook Pixel ID
Your Pixel ID is essential for tracking activities on your website and integrating with various apps.
How to set the widget to a different theme than the default published one?
Please note that our app code is designed to work exclusively with published themes due to limitations imposed by Shopify.
I added a widget (Payment badges, Trust badges, etc.) in the app, but it is not showing
One of the reasons for this issue is that the app block for the widget has not yet been added to your default Product template.
I am using a 2.0 theme, but I see an error message saying that I am using a Vintage theme. How can I fix this?
This issue occurs due to data desynchronization between the Shopify system and our server, preventing our app from receiving the correct theme information from your store. To resolve this, please uninstall and reinstall our app, then check if the issue is resolved.
Importing Reviews Using CSV File
In this article, we will cover the process of importing reviews to TrustZ using a custom file, how to format your review data correctly, and how to troubleshoot common import errors to ensure a smooth process.
Is TrustZ free, or I will be charged at sometimes in the future?
In today's fast-paced world, where costs can escalate rapidly, securing dependable and economical options is crucial. It's with great enthusiasm that we unveil our application, which is not only robust but also boasts an unparalleled price point—it’s absolutely free, and that means no concealed charges at all.
Page builder integration
At the moment, our app doesn’t support integration with page builders such as GemPages. To make both apps function smoothly together, a dedicated technical integration is needed, which hasn’t been developed yet. If you’re interested, I can let you know by email once it’s available.
Payment & Refund Policy
Payment
Understanding How TrustZ Creates and Manages Free Shipping Discount Codes
TrustZ automatically creates and manages free shipping discounts for the Free Shipping Goal feature using Shopify's official Discount API. Each discount generated by TrustZ follows the format TZ_xxxxxx, and the app handles the creation, update, and expiration of discounts automatically, ensuring that your free shipping campaigns remain synchronized with Shopify.